Question 1

Can I pick up the artwork at your studio?

Accepted Answer

Yes. If you happen to be in the greater Austin area, you’re welcome to stop by and pick up the work from my studio at Canopy. Please select that option at checkout and get in touch to schedule a pick-up.

Question 2

What can I expect after purchase?

Accepted Answer

After you've completed your purchase of an original painting on my website, you'll receive an Order Confirmation email. From there, depending on the type of artwork you've purchased (Original or Print), you'll receive a shipping notification email. All shipments are scheduled with Door-to-Door Delivery Service unless otherwise stated.
Please note shipping for art prints is handled directly by Saatchi Art. Please refer to this link for details and contact information.

Question 3

What shipping carriers do you use?

Accepted Answer

Original Paintings
Locally, I use PakMail; otherwise I generally use FedEx and DHL, but also work with other specialized providers on an ‘as needed’ basis.

Fine Art Prints
Saatchi Art has partnerships with the following shipping providers:
UPS
FedEx
BTX Logistics
DHL
Other specialized couriers

Question 4

Do you ship internationally?

Accepted Answer

Yes! International shipping rates and customs fees vary by location.

Original Paintings: Please reach out before purchasing for a shipping quote: ann@flemingsart.com.

Fine Art Prints: Saatchi Art ships to most countries. Details can be found here.

Question 5

Are shipments insured?

Accepted Answer

All Original Paintings are carefully packaged with utmost care, and shipped, with insurance that covers replacement value.

Fine Art Prints are final sale. If you have any questions on the status of your order, or your order arrives damaged, please contact Saatchi Art directly for support. Please include your order number in the subject line.

Question 6

How will my artwork be shipped?

Accepted Answer

For details on how your artwork will ship, please refer to the information below, as packaging varies by the size of the piece.

Original Paintings

Each item ships individually directly from my studio in Austin, Texas. Most original works are carefully packaged and shipped in a sturdy, well-protected cardboard box or tube to ensure they arrive safely from my studio to your home.
Rolled works (canvas or paper) can be easily stretched (for canvas) or framed upon arrival. If your piece is on paper, I highly recommend taking it directly to a professional framer for careful handling and unrolling.
Want to frame your artwork at home? Watch this video tutorial for step-by-step guidance.

Oversized Original Works

Framed or stretched oversized works are shipped in a custom-built wooden crate designed to protect artwork during transit. The crate includes secure packaging to keep the piece in place and is tightly sealed for added safety.
Please note: Shipping a crate may incur additional costs. If you'd like a shipping estimate for your location, please contact me before purchasing at ann@flemingsart.com.

Art Prints

Art prints are typically shipped rolled in a dent-resistant tube—this method is especially safe for larger prints and helps reduce shipping costs.
Rolled prints can be stretched (for canvas) or framed by a local framer upon arrival. If your print is on paper, I recommend taking it directly to a framer for professional handling.
Framed prints will generally ship in a sturdy cardboard box.
More information is available on Saatchi Art.

Question 7

How long will it take to receive my order?

Accepted Answer

Processing times vary:

Original artwork: Ships within 5–7 business days.
Oversized works: Shipping may take longer due to crate construction and freight coordination.
Fine Art Prints: Shipping and handling of fine art prints is handled by Saatchi Art. See below for standard delivery times according to artwork type.

Unframed Prints
Unframed prints are shipped from the U.S. within three (3) to five (5) business days of placing the order. If you reside within the U.S., you can expect your print to arrive within seven (7) to ten (10) business days from time of shipping. Shipping time will vary for buyers outside of the U.S., as delivery speed depends on the customs requirements of the country of destination.

Framed Prints
Framed prints are shipped from the U.S. within five (5) to seven (7) business days of placing the order. If you reside within the U.S., you can expect your print to arrive within ten (10) to twelve (12) business days from time of shipping. Shipping time will vary for buyers outside of the U.S., as delivery speed depends on the customs requirements of the country of destination.

Frequently Asked Questions