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Frequently Asked Questions
Below are answers to some of the most common questions about my work, purchasing, and shipping. If you don’t find what you’re looking for, feel free to reach out via email at ann@flemingsart.com or call 512-963-0198.
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Can I pick up the artwork at your studio?Yes. If you happen to be in the greater Austin area, you’re welcome to stop by and pick up the work from my studio at Canopy. Please select that option at checkout and get in touch to schedule a pick-up.
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What can I expect after purchase?After you've completed your purchase of an original painting on my website, you'll receive an Order Confirmation email. From there, depending on the type of artwork you've purchased (Original or Print), you'll receive a shipping notification email. All shipments are scheduled with Door-to-Door Delivery Service unless otherwise stated. Please note shipping for art prints is handled directly by Saatchi Art. Please refer to this link for details and contact information.
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What shipping carriers do you use?Original Paintings Locally, I use PakMail; otherwise I generally use FedEx and DHL, but also work with other specialized providers on an ‘as needed’ basis. Fine Art Prints Saatchi Art has partnerships with the following shipping providers: UPS FedEx BTX Logistics DHL Other specialized couriers
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Do you ship internationally?Yes! International shipping rates and customs fees vary by location. Original Paintings: Please reach out before purchasing for a shipping quote: ann@flemingsart.com. Fine Art Prints: Saatchi Art ships to most countries. Details can be found here.
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Are shipments insured?All Original Paintings are carefully packaged with utmost care, and shipped, with insurance that covers replacement value. Fine Art Prints are final sale. If you have any questions on the status of your order, or your order arrives damaged, please contact Saatchi Art directly for support. Please include your order number in the subject line.
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How will my artwork be shipped?For details on how your artwork will ship, please refer to the information below, as packaging varies by the size of the piece. Original Paintings Each item ships individually directly from my studio in Austin, Texas. Most original works are carefully packaged and shipped in a sturdy, well-protected cardboard box or tube to ensure they arrive safely from my studio to your home. Rolled works (canvas or paper) can be easily stretched (for canvas) or framed upon arrival. If your piece is on paper, I highly recommend taking it directly to a professional framer for careful handling and unrolling. Want to frame your artwork at home? Watch this video tutorial for step-by-step guidance. Oversized Original Works Framed or stretched oversized works are shipped in a custom-built wooden crate designed to protect artwork during transit. The crate includes secure packaging to keep the piece in place and is tightly sealed for added safety. Please note: Shipping a crate may incur additional costs. If you'd like a shipping estimate for your location, please contact me before purchasing at ann@flemingsart.com. Art Prints Art prints are typically shipped rolled in a dent-resistant tube—this method is especially safe for larger prints and helps reduce shipping costs. Rolled prints can be stretched (for canvas) or framed by a local framer upon arrival. If your print is on paper, I recommend taking it directly to a framer for professional handling. Framed prints will generally ship in a sturdy cardboard box. More information is available on Saatchi Art.
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How long will it take to receive my order?Processing times vary: Original artwork: Ships within 5–7 business days. Oversized works: Shipping may take longer due to crate construction and freight coordination. Fine Art Prints: Shipping and handling of fine art prints is handled by Saatchi Art. See below for standard delivery times according to artwork type. Unframed Prints Unframed prints are shipped from the U.S. within three (3) to five (5) business days of placing the order. If you reside within the U.S., you can expect your print to arrive within seven (7) to ten (10) business days from time of shipping. Shipping time will vary for buyers outside of the U.S., as delivery speed depends on the customs requirements of the country of destination. Framed Prints Framed prints are shipped from the U.S. within five (5) to seven (7) business days of placing the order. If you reside within the U.S., you can expect your print to arrive within ten (10) to twelve (12) business days from time of shipping. Shipping time will vary for buyers outside of the U.S., as delivery speed depends on the customs requirements of the country of destination.
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Do you work with interior designers and art consultants?Yes! I love collaborating with designers and consultants to place artwork in the perfect space. Please refer to the following pages for more information: Artwork for Interior Designers and and Artwork for Corporate, Hospitality & Healthcare Spaces.
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Can you help source artwork for a specific space?If you're an interior designer or consultant looking for a specific size, color palette, or mood, I’d be happy to discuss available pieces that may fit your needs. I often have work in progress that may align with your vision.
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Do you offer commissions?I take on a very limited number of commissions each year, depending on availability and alignment with my current work. If you're interested, feel free to reach out, and we can discuss whether it’s the right fit.
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How do I frame my artwork?If you purchase a rolled canvas or print, it can be stretched or framed by a local professional. You can also watch this framing tutorial for tips on framing at home.
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Will the colors look exactly like they do on my screen?Every effort is made to represent colors as accurately as possible, but variations may occur due to screen settings. If you're concerned, try viewing the artwork on multiple devices or in different lighting.
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Do you offer studio visits?Yes! My studio is located at: 📍 Canopy Austin 916 Springdale Road, Building 1, Studio 215 Austin, Texas 78702 Visits are by appointment. Please email me at ann@flemingsart.com or call 512-963-0198. First Saturdays My studio is also open to the public the first Saturday of every month, from 1:00 to 4 :00 PM.
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What's the best way to contact you?You can reach me via email me at ann@flemingsart.com or call 512-963-0198.
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